Buzz Online takes your privacy very seriously and we will never share your personal information with anyone.

Will you sell/share my information with others?

No. We respect your privacy and will never share your information to any unauthorized third party. If we ever share your information with a trusted partner, you will always be asked if you want to opt in to any correspondence with them.

Why do you want to know my personal information?

We use the information you provide (name, address, phone number and email address) to complete your order and email the order confirmation. We also use your email address to send new product information and special offers and promotions from Buzz Online. We do not share you information with other companies.

How do you use my personal information?

Apart from using this information for shipping, we primarily use your personal information such as geographic locality and date/time purchased to analyze the buying habits of our customers and recognize marketing trends.

How can I start or stop receiving email from you?

If you do not want to receive any correspondence from us, please click here to unsubscribe. If you received an email from us and you no longer wish to receive such messages, click the unsubscribe link at the bottom of the email. 

To subscribe to our mailing list, please use the box to the left.

Who can I contact at Buzz Online about my privacy concerns?

Please contact us and our customer support staff will be glad to address any concerns you have about your privacy.

Why does Buzz Online use Cookies?

Some of our pages use a feature of your browser called a "cookie" Cookies, by themselves, are not able to extract any personal information from you. Through the use of a cookie, we may personalize your online experience and automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. We may also use cookies for purposes of retargeted advertising. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies.


Buzz Online offers every customer a 30-day money back guarantee.
Buzz Online will only be able to issue a credit to the original purchaser of the product. Credits will not reflect shipping charges, only the price paid for the products ordered.

Refunds and Exchanges will be processed when the product(s) have been received and inspected. These are done the same day.

Returns Process

To initiate a return, please call 1-319-466-4270 and one of our specialists will assist you in obtaining an RMA. You received a return label with your order. Our return specialists are available Mon-Fri 10 am - 4 pm CST. 

Return Eligibility

Only customers who have purchased online from are eligible for return, refund or exchange.


Customers must make contact with Buzz Online within 10 days of purchase to be eligible for this return period, and the product must be returned unopened and intact in the original packaging. Buzz Online reserves the right to assess a restocking fee if one or more of these conditions are not met.

Retail Locations

We are able to process returns for products purchased at at our salon location. Be advised, that this process can take time, it could be a 10-15 minute wait. During peak moments, you may be asked to return at another time.


All orders received by 3:00 CST will be processed that day and should be ready for shipment based on your shipping option selected during checkout. If your order will be delayed for any reason, a customer support specialist will be in touch with you to discuss your options.


Why does Buzz Online want to know my credit card number and street address?

We need this information to verify your billing status and then bill you for your purchases. We will then use your street address to ship you the products you purchase. We will never give out this sensitive information to anyone. It is only collected for billing and shipping. It is stored in a secure server and can be accessed only by a few trusted employees who handle billing.

How does Buzz Online make sure my credit card information is secure?

We do not store ANY credit card information on our servers. All transactions occur in real-time and are securely encrypted through and your bank.


We may require a credit card in order to reserve an appointment.

To avoid a service charge and ensure appointment availability for other clients, please reschedule or cancel appointments within 24 hours of the scheduled service.

Please know that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.